1. How do I place an order with Vanguard Products Group (VPG)?
2. How do I order extra keys for my alarm module?
3. How do I stop a single beep from my alarm module?
4. How do I change the batteries inside the alarm module?
5. How do I get the alarm to stop when it constantly sounds off for no apparent reason?
6. Can I get a copy of a receipt (or invoice) of a recent order faxed or emailed to me?
7. How do I know which power coupler to use on my digital camera or camcorder?
8. Where is my order?
9. I’m considering a new fixture, when should I consider security?
10. Can my sales associates install your equipment or do I need to hire electricians?
11. If I don’t see what I am looking for on your Web site, what should I do?
12. How can you provide power and electronic security through a retracting cable system?
13. How do I maintain security and power when I change products on my display?

1. How do I place an order with Vanguard Products Group (VPG)?

• If you are not a current customer, simply dial the toll free number (877) 477-4874 and ask for the sales department. They will be happy to help you; they are trained to step you through the order process quickly and efficiently.
• If you are a current customer, the process varies.
  • Many of our clients go through an internal system that has VPG part numbers.
  • Or, there is a VPG client order form that can be faxed or e-mailed.
• NOTE: We are willing to modify our re-order process to accommodate your internal process as much as possible. | Back To Top

2. How do I order extra keys for my alarm module? You will need either...

• The number, which is on the key itself.
• Or, the three digit number, which is engraved on the silver lock located on the top of the alarm module.
• NOTE: The three digit number will tell us which key will match your alarm module.
• Keys are $1.50 each.
• The VPG part number is V-100-KEY. | Back To Top

3. How do I stop a single beep from my alarm module? Single beeping indicates either...

• Batteries are low.
• Or, there are no batteries in the alarm module.
• NOTE: You will need to install fresh alkaline batteries in the alarm module.

| Back To Top

4. How do I change the batteries inside the alarm module? Find the model number of your alarm module...

• V-100 requires two 9-volt alkaline batteries.
  • Remove the four silver screws from the sides of the lid using a Phillips screwdriver.
  • Turn the key to the OFF position and lift off the lid and install the batteries.
  • Put the lid back on and reinsert screws.
• V-99 and V-99P uses one 9-volt alkaline battery.
  • Remove the four black screws from the top of the lid using a Phillips screwdriver.
  • Turn key to OFF position and lift off the lid and install the battery.
  • Put the lid back on and reinsert screws.
• V-906, V-912, and V-1212 each take six AA alkaline batteries.
  • Remove security screws in the bottom of the alarm module, using the V-900T Allen wrench.
  • Remove the bottom and insert batteries as indicated on the bottom of the circuit board.
  • Put the lid back on and reinsert screws. | Back To Top

5. How do I get the alarm to stop when it constantly sounds off for no apparent reason? There could be several reasons, depending on the type of product you are using.

• When a false alarm sounds, all the red lights should go out, except the one causing the false alarm.
  • Cord reels, sensors, or extender wires can be worn, causing false alarming. You can swap out non-working pieces with working pieces to determine which part is not working.
  • Be sure to keep a good strong adhesive bond by changing the adhesive pad each time an item is replaced.
  • Be sure that the pin -- on the pin-activated sensors -- is mounted on a flat surface and not going into a groove.
  • Be sure the tie strap is pulled as tight as possible through the sensor head.
  • Be sure to tighten the security screw -- on the newer screw-activated G3 system -- into the tripod mount on the product so the connection is made.
• When the red light does not flash on the sensor or port -- on the alarm module or splitter box -- to indicate which one is causing the false alarm, you will need to do additional troubleshooting.
  • Sometimes it is necessary to unplug all but one cord reel from the alarm module or splitter box, and wait a little while to determine if that is the one causing the false alarm.
  • You will need to do that individually with each cord reel that’s plugged in to see which one is causing the problem. | Back To Top

6. Can I get a copy of a receipt (or invoice) of a recent order faxed or emailed to me? Yes, but we will need...

• Exact total dollar amount
• Date of transaction
• Location number (if available)
• We can either email or fax it to you. | Back To Top

7. How do I know which power coupler to use on my digital camera or camcorder?

• A color chart is built for each client, specific to the SKU on display.
• That chart is shipped to every store with the security equipment and is posted on the company’s web site for convenience.
• NOTE: As old SKU’s are replaced, new charts are updated and distributed to facilitate any change. | Back To Top

8. Where is my order? Please, call and have the following information available...

• Did you email or fax it to us?
• When did you send it?
• What is your location number or address?
• NOTE: We will look in our order entry system to see if an order exists, then we will verify it with UPS and tell you who signed for it and when it was delivered. We can also fax a copy of the delivery receipt. | Back To Top

9. I’m considering a new fixture, when should I consider security? The best time to consider security options is during the fixture design phase.

• We have a great deal of experience working with design companies and fixture manufacturers to devise a solution that is both aesthetically pleasing and functionally efficient.
• We will work with all parties, including your agents, to build the best fixture as well as support the rollout across a network of stores. | Back To Top

10. Can my sales associates install your equipment or do I need to hire electricians? VPG has designed every system so that store associates can quickly and efficiently install our system.

• We enclose a detailed installation guide taking an associate through the installation step by step.
• If there is any problem, there is a toll free support number (877) 477-4874. Our customer service team will be trained on your system’s installation prior to the rollout. When you call us, we’ll be familiar with your system and quickly guide your staff through the installation. | Back To Top

11. If I don’t see what I am looking for on your Web site, what should I do? Contact us to discuss your situation and let our engineers figure out the best approach to solving your problem. | Back To Top

12. How can you provide power and electronic security through a retracting cable system? VPG holds the patent on providing power and security on a retracting cable. We are the innovators of the concept and continually refine its operation and the options available to you. | Back To Top

13. How do I maintain security and power when I change products on my display? When you change a product you simply...

• Remove the power coupler and the old device.
• Replace the adhesive on the sensor.
• Put a new power coupler in place.
• Attach the new device. | Back To Top